At azzleads, we aim to deliver dependable operational solutions and store items. This policy outlines our return and refund guidelines for physical or digital items purchased directly through our online store. Please review the criteria below to understand our inspection protocols and refund timelines.
We accept returns on eligible physical merchandise purchased directly from our platform within our stated return window 30 days from delivery. To qualify for a return and refund, items must satisfy all eligibility guidelines detailed below. Any return request initiated outside this designated timeframe will not be accepted for credit or exchange. All return requests are subject to verification and formal approval by our support department.
To be eligible for a return, your item must remain in new, unused condition and in the same state that you received it. It must be enclosed in its original manufacturer packaging with all accompanying documentation, labels, and accessories intact. Proof of purchase, such as your official azzleads order confirmation number or invoice, is required for all returns. Items showing signs of customer misuse, wear, or physical modification will be rejected.
Certain product categories cannot be returned for a refund under any circumstances. Non-refundable items include custom-configured equipment, digital service downloads, software licenses, and clearance merchandise designated as final sale. Also, customized operational onboarding supplies and opened software packages are strictly excluded from refund eligibility.
To start a return, you must contact our customer service team through our designated support email before the return period lapses. Please provide your order number, invoice details, a description of the issue, and photographic evidence if the item arrived damaged. Once your request is verified, our staff will provide a Return Merchandise Authorization (RMA) number along with specific mailing instructions. Returns shipped without prior authorization will not be processed.
Once we receive your returned package at our fulfillment center, our team will inspect the item within 3 business days. We will notify you via email of the approval or rejection of your refund based on the condition of the item. If approved, your refund will be processed back to your original payment method within 5-10 business days, depending on your bank's posting timeline.
We replace items only if they are defective, mechanically flawed, or damaged upon initial delivery. If you receive a defective unit, notify our customer care team promptly within the allowable return window 30 days from delivery. Upon validating the defect, we will arrange for the return of the compromised product and dispatch a brand-new replacement at no additional shipping cost to you.
If you have questions regarding an existing refund request or wish to dispute an inspection outcome, please reach out to our dedicated support desk. We are committed to working closely with our clients to resolve all billing and fulfillment concerns amicably and fairly. Please reference your original RMA number and transaction details in all correspondence to expedite the dispute resolution process.
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